499p | Privacy Policy – How We Protect Your Personal Data

Our Commitment

How 499p Protects Your Privacy

For 499p, privacy is not merely a legal obligation — it is a moral responsibility to every member who entrusts us with their personal information.

Bank-Grade 256-bit SSL Encryption

All data transmitted between your device and 499p's servers is protected using 256-bit SSL encryption technology — the same security standard used by Malaysia's leading banks, including Maybank and CIMB. This ensures that your personal information and transaction details cannot be intercepted or read by unauthorised parties during transmission.

Full Compliance with Malaysia's PDPA 2010

499p is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing personal data processing in the country. This means 499p only collects data that is necessary, uses it solely for the stated purposes, and grants you full rights as the data owner to access, correct, or request the deletion of your data.

No Sale of Data to Third Parties

499p has never and will never sell, rent, or commercialise member personal data to any third party. Your information belongs solely to you. 499p only shares data under very limited circumstances — namely when required by Malaysian law or for necessary platform operational purposes — and all of this is set out transparently in this Privacy Policy.

Secure & Protected Data Storage

The personal data of all 499p members is stored on servers protected by multi-layered access controls, round-the-clock security monitoring and regular backups. Only 499p staff who have undergone background checks and have a legitimate operational need may access member data, and every access is logged for audit purposes.

Privacy Controls in Your Hands

499p gives you full control over your personal data. You can access, review and update your profile information at any time through your 499p account settings. You also have the right to request a copy of the data we hold about you, or to request deletion of your data upon account closure, subject to legal record-retention obligations.

Prompt Data Breach Notification

In the event of any security incident that may affect the personal data of 499p members, we are committed to notifying affected members within the timeframe required under Malaysia's PDPA. We will clearly explain what occurred, what data may have been affected, and the steps 499p is taking to address the situation.

Contents

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Data Sharing
5. Data Security
6. Cookies & Tracking Technologies
7. Data Storage & Retention
8. Your Rights as a Member
9. Children's Data
10. Third-Party Links
11. Changes to the Privacy Policy
12. Contact Us

Last updated: 1 January 2026 | Version 3.2

Important Notice

By registering and using the 499p platform, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein. If you do not agree, please stop using the 499p platform and contact us to close your account.

1Introduction

499p ("we", "the company" or "the platform") is an online entertainment platform operating in Malaysia via 499p.my. We take the privacy and security of every individual's personal data very seriously.

This Privacy Policy transparently explains how 499p collects, processes, uses, stores, protects and, in certain circumstances, discloses your personal data when you register for, access and use 499p's services. This Policy applies to all registered members, website visitors and any individual who interacts with 499p through our platform, mobile app, email or any other communication channel.

499p is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. We are committed to ensuring that your personal data is processed lawfully, fairly and transparently at all times.

2Personal Data We Collect

499p only collects personal data that is necessary for platform operations and the provision of services to you. The categories of data we collect include:

Identity Information: Your full name, Malaysian IC number, date of birth and gender as provided during registration or identity verification at 499p.
Contact Information: Your Malaysian phone number, email address and residential address used for communication and account verification.
Financial Information: Details of the payment method used for deposits and withdrawals at 499p — including e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or Malaysian bank account information (Maybank, CIMB, and others via FPX). Full credit or debit card numbers are not stored by 499p.
Transaction Data: Records of all deposits, withdrawals, bets, and winnings in your 499p account, including the date, time, and amount in Malaysian Ringgit (RM).
Game Data: Your gaming activity records on 499p include games played, session duration, bet amounts and game outcomes.
Technical Data: IP address, device type, operating system, web browser, location data (state/region within Malaysia), and 499p platform access log information.
Communication Data: Records of correspondence between you and the 499p support team, including support tickets, emails and live chat session logs.

We do not collect personal data considered sensitive — such as health information, religious beliefs, political opinions or biometric data — unless specifically required by Malaysian law.

3How We Use Your Personal Data

499p uses the personal data collected solely for the following purposes:

Account Management: Creating, verifying, maintaining and securing your 499p account, including any required identity verification processes.
Transaction Processing: Processing deposits and withdrawals in MYR via your chosen Malaysian local payment method at 499p.
Service Provision: Allows you to access and enjoy all games and services offered by 499p.
Service Communications: Sending important notifications regarding your account, transactions, policy changes, and security-related information pertaining to 499p.
Customer Support: Processing and responding to your enquiries, complaints and support requests submitted to the 499p support team.
Fraud Prevention: Detecting, investigating and preventing fraudulent activity, money laundering and misuse of the 499p platform.
Legal Compliance: Fulfilling 499p's obligations under applicable Malaysian law, including the PDPA 2010 and financial reporting requirements.
Platform Improvements: Analysing usage patterns (in aggregated, anonymised form) to improve the user experience and performance of the 499p platform.
Marketing Communications: Sending you information about 499p promotions, bonuses, and new offers — subject to your communication preferences, which can be updated at any time.

4Personal Data Sharing

499p does not sell, rent or commercialise your personal data to any party. We share personal data only in the following strictly limited circumstances:

Payment Service Providers: Transaction information necessary for processing is shared with your chosen payment service provider (such as Touch 'n Go, GrabPay, DuitNow, or a Malaysian bank via FPX) solely for the purpose of processing your financial transactions at 499p.
Technology Service Providers: Technical infrastructure providers that support the operation of the 499p platform are bound by strict confidentiality agreements and may only process your data in accordance with 499p's instructions.
Legal Obligations: 499p may be required to disclose personal data to Malaysian authorities (such as the police, courts, or regulatory bodies) when compelled to do so by law, court order, or other valid legal process.
Legitimate Interest Protection: In circumstances where disclosure is necessary to protect the rights, property or safety of 499p, its members or the public from unlawful activities such as fraud or money laundering.

In all data-sharing scenarios, 499p ensures that the receiving party has adequate data protection measures in place and uses the data solely for the designated purpose.

5Data Security

499p implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

256-bit SSL Encryption: All data transmissions between you and the 499p platform are protected with 256-bit SSL encryption that is practically unbreakable.
Multi-Layer Access Controls: Only authorised 499p staff with a legitimate operational need may access member data, and every instance of access is automatically logged for audit purposes.
Continuous Security Monitoring: The 499p security team monitors our systems around the clock to detect and respond to any security threats swiftly.
Secure Password Storage: Your 499p account password is never stored in plain text — we use strong cryptographic hashing to keep your password secure even in the event of server data being accessed.
Regular Backups: 499p member data is regularly backed up to secure locations to ensure swift data recovery in the event of any technical incident.
Security Testing: 499p conducts regular penetration testing and security assessments to identify and address vulnerabilities in our systems before they can be exploited.

While 499p takes all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your 499p account safe — use a strong password, never share your login credentials, and report any suspicious activity to us promptly at [email protected].

6Cookies & Tracking Technologies

499p uses cookies and similar tracking technologies to enhance the user experience and ensure that essential platform functions operate correctly. The types of cookies we use:

Essential Cookies: Required for core 499p platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
Preference Cookies: Saves your preferences — such as language (Bahasa Melayu), display settings and game preferences — so you don't have to reconfigure them every time you log in to 499p.
Analytics Cookies: Helping 499p understand how members interact with the platform — such as the most frequently visited pages and most popular games — in aggregated, anonymised form for improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 499p platform. Your continued use of the 499p platform following this notice is considered your consent to the use of cookies as described.

7Data Storage & Retention

499p retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required under Malaysian law:

Active Account Data: For as long as your 499p account remains active and for a reasonable period after closure to resolve any outstanding claims or issues.
Financial Transaction Records: At least 7 years from the transaction date, in accordance with Malaysian accounting and tax legal requirements applicable to 499p.
Support Communication Logs: Up to 3 years for the purpose of resolving disputes and improving the quality of 499p's customer support services.
Fraud Prevention Data: Up to 5 years, or longer if required for the purposes of an ongoing investigation or legal proceedings.

When data is no longer needed and there is no legal obligation to retain it, 499p will securely delete or anonymise it in a manner that is safe and irreversible.

8Your Rights as a 499p Member

Under Malaysia's PDPA 2010 and the 499p Privacy Policy, you have the following rights regarding your personal data:

Your Rights	Description
Right of Access	Requesting a copy of the personal data 499p holds about you.
Right to Rectification	Requesting correction of any inaccurate or incomplete data in your 499p account.
Right to Erasure	Request the deletion of your personal data upon closure of your 499p account, subject to applicable legal retention obligations.
Right to Object	Object to the processing of your data for direct marketing purposes by 499p at any time.
Right to Withdraw Consent	Withdraw consent for data processing that is based on consent — though this does not affect any processing that took place prior to the withdrawal.
Right to Lodge a Complaint	Lodge a complaint with the Malaysian Personal Data Protection Commissioner if you are dissatisfied with the way 499p has handled your data.
Right to Data Portability	Request your data in a machine-readable format for transfer to another service provider, to the extent permitted by law.

To exercise any of the rights above, please contact the 499p privacy team by email at [email protected], stating the right you wish to exercise and providing the information needed to verify your identity. We will respond within 21 business days of receiving a complete request.

9Children's Data

The 499p platform is intended exclusively for adults aged 18 and above. 499p does not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered a 499p account without your permission, please contact us immediately at [email protected].

10Third-Party Links

The 499p platform may contain links to third-party services such as payment providers (Touch 'n Go, GrabPay, Maybank2u, CIMB Clicks, and others). Once you click these links and leave the 499p platform, the 499p Privacy Policy no longer applies.

499p is not responsible for the privacy practices or content of any linked third-party websites. We encourage you to review the privacy policy of every third-party service provider you use alongside 499p.

11Changes to This Privacy Policy

499p reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or developments to the 499p platform. When material changes occur:

An updated version will be published on this page with a new "Last updated" date.
You will be notified of significant changes via the email address registered to your 499p account or through in-platform notifications.
Continued use of the 499p platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
It is your responsibility to review this Privacy Policy page periodically and ensure you are comfortable with the terms in effect at the time.

12Contact Us

If you have any questions or concerns, or wish to exercise your rights regarding personal data under this 499p Privacy Policy, please contact us via:

Email: [email protected]
Live Chat: Available 24/7 directly within the 499p platform
Response Time: Within 24 hours for general enquiries; within 21 business days for formal PDPA rights requests
Language of Service: Bahasa Malaysia and English

499p's privacy team consists of Malaysians experienced in local data protection law, committed to handling every enquiry with care, fairness and respect. We believe your trust in 499p is our most valuable asset, and we will never take our responsibility to protect your privacy lightly.

Your Rights

You Have Full Control Over Your Data at 499p

499p believes your personal data belongs to you — we simply look after it on your behalf. Here are the seven key rights you hold as a 499p member, all of which we are fully committed to upholding.

PDPA 2010 Right of Access Right to Rectification Right to Erasure

Right to Know What We Hold

You may request a complete copy of all personal data 499p holds about you at any time. Send your request to [email protected] and we will process it within 21 business days.
Right to Correct Inaccurate Information

If you find that any information 499p holds about you is inaccurate or out of date, you have the right to request an immediate correction. You can update basic information directly through your 499p account settings.
Right to Request Data Deletion

Upon closing your 499p account, you may request the deletion of your personal data, subject to Malaysian legal record-keeping obligations. 499p will securely delete or anonymise data that is no longer required.
Right to Opt Out of Marketing Communications

You can opt out of marketing emails or notifications from 499p at any time by updating your communication preferences in your account settings or by contacting our support team directly.

More About 499p Privacy

Why Data Privacy Is an Absolute Priority for 499p

When you register with 499p, you are doing more than entering your name and phone number — you are entrusting us with sensitive financial information, your activity records and a part of your digital life. 499p has never taken that trust lightly. That is why privacy at 499p is not merely a policy document required by law — it is a core value that shapes every decision we make about how we handle your data.

Many Malaysian users may wonder: why does 499p need so much information? The answer is straightforward — we only collect what is genuinely necessary. Your name and phone number for identity verification and communication. Payment details to process your deposits and withdrawals in MYR. Gaming activity records to ensure fair play and detect any suspicious behaviour. Technical data to keep the platform running smoothly on your device. Every piece of data we collect has a clear and legitimate purpose — nothing more.

Payment matters are among the most privacy-sensitive areas. When you deposit funds into your 499p account via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX through Maybank2u or CIMB Clicks, your transaction details are processed through secure, encrypted channels. 499p does not store your full e-wallet account numbers or online banking login credentials — we retain only the transaction records required for financial reconciliation and legal compliance. This means that even if an unauthorised party were to gain access to 499p's systems, they would not be able to view the full details of your payment method.

One aspect of 499p's Privacy Policy that our members frequently commend is our transparency about who can view your data. The short answer is: very few people. Within 499p, only staff with a legitimate operational need — such as customer support team members actively assisting you with an issue — are permitted to access your account data. Every instance of such access is automatically logged in our system, meaning there is always a clear audit trail of who viewed what and when. This is an important layer of internal protection, ensuring your data cannot be misused even from within our own organisation.

On cookies and tracking — 499p uses cookies, but we do so responsibly. Essential cookies that keep you logged in during your gaming session, cookies that remember your language preference, and analytics cookies that help us identify areas of the platform to improve — all are used for purposes that directly benefit your experience at 499p. We do not use cookies to build personal profiles for sale to third parties or for any surveillance purpose unrelated to 499p's operations.

499p takes pride in our full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). The PDPA establishes a clear legal framework for how the personal data of Malaysians must be handled, and 499p does not merely meet the minimum requirements of this law — we strive to go above and beyond in many respects. For instance, we extend data portability rights to our members even where this is not explicitly mandated by current legislation, because we believe you deserve maximum control over your own data.

As a digitally savvy Malaysian user, you are likely aware that data breaches are a very real risk in today's digital landscape. 499p invests seriously in cybersecurity infrastructure to ensure our members' data is always protected. From 256-bit SSL encryption and continuous threat monitoring, to regular penetration testing and established incident response procedures — every layer of defence exists for one reason: to keep your data safe at 499p. Your trust is the foundation of our business, and we will continue to work every day to deserve it.

Frequently Asked Questions

Frequently Asked Questions About Data Privacy at 499p

499p does not sell, rent or commercialise members' personal data to any third party. Data sharing occurs only in three strictly limited circumstances: first, with the payment service provider of your choice (such as Touch 'n Go, GrabPay or a Malaysian bank) solely to process your transactions; second, with technical infrastructure providers that support 499p's operations and are bound by strict confidentiality agreements; and third, when required by Malaysian law or a valid court order. In all cases, data is shared only to the extent necessary and for the specific purpose stated.

To request the deletion of your personal data from 499p, send us an email at [email protected] with the subject line "Data Deletion Request" and include your full name and 499p account number for identity verification. Our privacy team will process your request within 21 business days. Please note that certain data may need to be retained by 499p to fulfil Malaysian legal record-keeping obligations — such as financial transaction records, which must be kept for a minimum of 7 years under Malaysian accounting law. In such cases, we will clearly explain which data cannot be deleted and the reasons why.

Yes, your payment information is fully secure at 499p. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX (Maybank2u / CIMB Clicks), transactions are processed through channels encrypted with 256-bit SSL. Most importantly, 499p does not store your full e-wallet account number, banking password or PIN — this sensitive information is handled solely by the relevant payment service provider and never enters 499p's storage systems. We retain only transaction records (amount, date, time and status) as required for your financial reconciliation.

When your 499p account is closed — whether at your own request or by 499p — we will retain your data for the period prescribed under Malaysian legal requirements. Financial transaction records are kept for a minimum of 7 years, while support communication records are retained for up to 3 years. Once the mandatory retention period has expired, 499p will securely delete or anonymise the relevant data. If you close your account yourself and wish to request earlier deletion of data not subject to legal obligations, you may do so by contacting us at [email protected].

View All 499p FAQs

499p Terms & Conditions of Use

Use of the 499p platform is subject to the applicable Terms & Conditions. This Privacy Policy forms part of the overall agreement between you and 499p. By using the 499p platform, you agree to both documents simultaneously. Please review our Terms & Conditions for full details on the rules governing use of the 499p platform.

Read the Full 499p Terms & Conditions

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